Study plan for BA in Hotel Management 2021
First: University Requirements (27) Credit hours 1- Compulsory Requirement (15) C.H. 2- Elective Requirement (12) C.H. |
1- Compulsory Requirement distributed as follows:
Course No. |
Course Title |
Credit hours |
AL 101 |
Arabic Language |
3 |
EI 101 |
English language skills |
3 |
HUM124 |
National Education |
3 |
MILT 100 |
Military science |
3 |
HUM146 |
Leadership, Creativity, and innovation skills |
3 |
HUM120 |
Communication and interaction skills (English language) |
3 |
HUM121 |
Communication and interaction skills (Arabic language) |
3 |
PS102 |
National Education |
3 |
MILT100A |
Military science |
3 |
EL099 |
English language skills (Remedial) |
3 |
AL099 |
Arabic language skills (Remedial) |
3 |
COMP099 |
Computer skills (Remedial) |
3 |
SA100 |
Ethics and volunteer work |
0 |
2- Elective Requirements (12) credit hours chosen by the student from one of the following language packages:.
1- French language course package |
||||
Course no. |
Course Title |
Credit hours |
Prerequisite |
Remarks |
LCF101 |
French language skills 1 |
3 |
- |
|
LCF102 |
French language skills 2 |
3 |
LCF101 |
|
LCF103 |
French language skills 3 |
3 |
LCF102 |
|
LCF104 |
French language skills 4 |
3 |
LCF103 |
|
2- German language course package |
||||
Course no. |
Course Title |
Credit hours |
Prerequisite |
Remarks |
LCG 101 |
German language skills 1 |
3 |
- |
|
LCG 102 |
German language skills 2 |
3 |
LCG 101 |
|
LCG 103 |
German language skills 3 |
3 |
LCG 102 |
|
LCG 104 |
German language skills 4 |
3 |
LCG 103 |
|
3- Spanish language course package |
||||
Course no. |
Course Title |
Credit hours |
Prerequisite |
Remarks |
LCS 101 |
Spanish language skills 1 |
3 |
- |
|
LCS 102 |
Spanish language skills 2 |
3 |
LCS 101 |
|
LCS 103 |
Spanish language skills 3 |
3 |
LCS 102 |
|
LCS 104 |
Spanish language skills 4 |
3 |
LCS 103 |
|
Second: College requirements (21 credit hours)
Course no. |
Course Title |
Credit hours Theory /practical |
Total C.H. |
Teaching method |
Pre-request |
Equivalent course |
|
Tour 111 |
Principle of Tourism Management |
3 |
0 |
3 |
Blended |
|
|
Tour 140A |
Tourism and antiquities in Jordan |
3 |
0 |
3 |
Blended |
|
TOUR 140 TOUR 142 |
Tour 212 |
Tourism Guiding |
3 |
0 |
3 |
Blended |
|
|
Hotl 111A |
Principle of Management in Hospitality Industry |
3 |
0 |
3 |
Blended |
|
Hotl 111 |
Hotl 131 |
Financial skills in hospitality and tourism industry |
3 |
0 |
3 |
Blended |
|
Hotl 233 |
Hotl 161 |
Event and Conference management |
3 |
0 |
3 |
Blended |
|
Hotl 142 |
Sci 100 |
Computer Skills |
3 |
0 |
3 |
Online |
|
|
Third: The department requirements, (84) credit hours. 1- Obligatory coursed (75) C.H. |
1- Obligatory course (75) credit hours distributed as follows:
Course no. |
Course Title |
Credit hours |
Total C.H. |
Teaching method |
Prerequisite |
Equivalent course
|
Remarks |
|
Theory |
Practical |
|||||||
Hotl 141 |
Special Foreign Language I |
3 |
0 |
3 |
Face to face |
|
Hotl 112 |
|
Hotl 116 |
Room Division Management |
3 |
0 |
3 |
Blended |
Hotl 111A |
Hotl 121 |
|
Hotl 245 |
Etiquette and protocol in hospitality industry |
3 |
|
3 |
Face to face |
|
Tour 338 or Hotl 213 |
|
Hotl 243 |
Special Foreign Language II |
3 |
0 |
3 |
Face to face |
Hotl 141 |
Hotl 212 |
|
Hotl 222 |
Food Sanitation and Safety |
3 |
0 |
3 |
Online |
|
Hotl 231 |
|
Hotl 214 |
Food Production(I) * |
0 |
12 |
6 |
Face to face |
Hotl 116 Hotl 222 |
Hotl 232 |
Simultaneous courses (18 credit hours) that the student registers after the student successfully completes (93) credit hours |
Hotl 323 |
Food Production II |
0 |
12 |
6 |
Face to face |
Hotl 116 Hotl 222 |
Hotl 332 |
|
Hotl 324 |
Food and Beverage Services* |
0 |
12 |
6 |
Face to face |
Hotl 116 Hotl 222 |
Hotl 334 |
|
Hotl 312 |
Room Division Management Applications** |
0 |
12 |
6 |
Face to face |
Hotl 322 Hotl 141 |
Hotl 221 |
Simultaneous courses / 18 credit hours registered by the student after the student successfully completes (111) credit hours |
Hotl 351 |
Internship (I)** |
0 |
12 |
6 |
Face to face |
Hotl 323 Hotl 241 |
Hotl 211 |
|
Hotl 352 |
Internship (II)** |
0 |
12 |
6 |
Face to face |
Hotl 324 Hotl 241 |
Hotl 311 |
|
Tour 231 |
Research methods for tourism and hospitality |
3 |
0 |
3 |
Online |
Tour 111 Hotl 111A |
Tour 131 |
|
Hotl 241 |
International hospitality information system |
0 |
6 |
3 |
Face to face |
Hotl 116 |
Hotl 321 |
|
Tour 322 |
Marketing for tourism and hospitality |
3 |
0 |
3 |
Blended |
|
|
|
Hotl 411 |
Material and Cost Control Management in hospitality |
3 |
0 |
3 |
Blended |
Hotl 233 |
Hotl 435 |
|
Hotl 431 |
HRM in Tourism and Hospitality Industry |
3 |
0 |
3 |
Online |
|
Hotl 441 |
|
Hotl 412 |
Financial Decision Making in Tourism And Hospitality Industry |
3 |
0 |
3 |
Blended |
Hotl 233 |
Hotl 445 Hotl 442 |
Hotl 412 |
Hotl 432 |
Quality Management in Tourism and Hospitality |
3 |
0 |
3 |
Blended |
|
Hotl 448 |
|
Hotl 449 |
Graduation project*** |
3 |
0 |
3 |
Blended |
|
|
After the student successfully completes at least (111) credit hours |
|
Total C.H |
36 |
78/39 |
75 |
|
|
|
|
*After the student successfully completes at least (93) credit hours.
* *After the student successfully completes at least (111) credit hours.
***After the student successfully completes at least (111) credit hours.
2- Elective Courses ( 9 ) Credit Hours to be selected from the following subjects:
Course no. |
Course Title |
Credit hours |
Total C.H. |
Teaching method |
Prerequisite |
Equivalent course
|
Remarks |
|
Theory |
Practical |
|||||||
Hotl 244 |
Sales and customer services skills in hospitality Industry |
3 |
0 |
3 |
Blended |
|
Hotl 214 |
|
Hotl 242 |
Tourism and Hotel Correspondence |
3 |
0 |
3 |
Blended |
|
Hotl 114 |
|
Hotl 234 |
Restaurant Management |
3 |
0 |
3 |
Blended |
Hotl 111A |
Hotl 444 |
|
Hotl 433 |
Strategic Management in Hospitality Industry |
3 |
0 |
3 |
Blended |
|
Hotl 443 |
|
Hotl 434 |
Managing Small and Medium Enterprises in Hospitality |
3 |
0 |
3 |
Blended |
|
Hotl 446 |
|
Hotl 465 |
Selected Topics in Hospitality |
3 |
0 |
3 |
Blended |
|
Hotl 455 |
|
Tour 335 |
Tourism information systems |
0 |
6 |
3 |
Blended |
|
|
|
Tour 233A |
Foreign language for tourism and travel I |
3 |
0 |
3 |
Blended |
|
Tou 233 |
|
Tour 346 |
Tourism legislation and ethics |
3 |
0 |
3 |
Blended |
|
|
|
Code No. |
Area of specialization |
Course no. |
Course Title |
1 |
General and specialized skills |
|
|
|
|
Hotl 111 |
Principle of Management in Hospitality Industry |
|
|
Hotl 151 |
Financial skills in the hospitality industry |
|
|
Hotl 112 |
Special Foreign Language I |
|
|
Hotl 114 |
Tourism and Hotel Correspondence |
|
|
Hotl 212 |
Special Foreign Language II |
|
|
Hotl 213 |
Etiquette and protocol in hospitality industry |
|
|
Hotl 214 |
Sales and customer services skills |
|
|
Hotl 211 |
Internship I |
|
|
Hotl 311 |
Internship II |
2 |
Accommodation Management |
|
|
|
|
Hotl 121 |
Room Division Management |
|
|
Hotl 221 |
Room Division Management Applications |
|
|
Hotl 321 |
International hospitality information system |
3 |
Food and Beverage management Practices |
|
|
|
|
Hotl 231 |
Food Sanitation and Safety |
|
|
Hotl 232 |
Food Production I |
|
|
Hotl 332 |
Food Production II |
|
|
Hotl 334 |
Food and Beverage Services |
|
|
Hotl 435 |
Material and Cost Control Management in hospitality |
4 |
Operation Management and Hotel Functions |
|
|
|
|
Hotl 142 |
Conventions management |
|
|
Hotl 441 |
HRM in Tourism and Hospitality Industry |
|
|
Hotl 442 |
Financial Decision Making in Tourism And Hospitality Industry |
|
|
Hotl 443 |
Strategic Management in Hospitality Industry |
|
|
Hotl 444 |
Restaurant Management |
|
|
Hotl 445 |
Revenue Management |
|
|
Hotl 446 |
Managing Small and Medium Enterprises in Hospitality |
|
|
Hotl 448 |
Total Quality Management in Tourism and Hospitality |
|
|
Hotl 449 |
Graduation project |
5 |
Supported Courses |
|
|
|
|
Hotl 252 |
Hospitality law and Code of Ethics |
|
|
Hotl 455 |
Selected Topics in Hospitality |
|
|
Tour 142 |
Jordan’s Archaeology through the Ages |
|
|
Tour 336 |
Tourism and Hospitality Statistics |
|
|
Tour 448 |
Sustainable Tourism |
|
|
Tour 322 |
Marketing for tourism and hospitality |
|
|
Tour 111 |
Principle of Tourism Management |
|
|
Tour 140 |
Tourism in Jordan |
|
|
Tour 131 |
Research methods for tourism and hospitality |
|
|
SCI 100 |
Computer Skills |
Course Description |
Hotl 111 |
Principle of Management in Hospitality Industry The aim of this course is to acquaint students with reality, the elements and the fundamentals of the hospitality industry. It also aims to study the management principles and their applications and functions and the modern tools management in the hospitality industry. Learning Outcomes: Students are expected after studying this course will be able to: 1. Show the ability to analyse, think and express the role of managers in the hotel business environment. 2. Connect the principles management with managerial methods used in the field of hospitality. 3. Apply of strategic and tactical planning in the hospitality industry. 4. Know the methods of managerial decision-making in the industry scenarios. 5. Implement, evaluate and review of plans, strategies and tactics.. 6. Know of the principles of leadership in the planning, organising, and directing in the productivity of the business units in the hospitality organisations. 7. Know the future of the industry and its relation with other industries and complexity, and the basic features and services it offers to customers. 8. Know the career opportunities available in the various hospitality establishments, especially restaurants and hotels, in addition to the challenges facing the development of the hospitality industry. |
Hotl 112 |
Special Foreign Language I Introduction to foreign language, chosen by the student with the approval of the department between English, French, Spanish, Italian, Russian and German. The course focus is on the development of basic skills in reading, writing, speaking and listening. Learning Outcomes The student will be able to Understand the work of the restaurant ,how to welcome guests, take orders and dealing with bills , food and beverage service at the restaurant from reading, writing and conversation and listen with one of the foreign languages chosen. |
Hotl 114 |
Tourism and Hotel Correspondence This course is designed to acquaint students with the skills of effective communication espondence used in the tourism and hotel sector such as effective communication models and wri ness letters. Learning out comes. Students are expected after studying this course will be able to: 1. Learn the skill of how to respond to inquiries and resolving hotel reservation problems. 2. Know the terms of booking period. 3. Learn the skill of writing business letters related to the tourism and hotel sectors. 4. Learn the skill of writing a resume to apply for a job. |
|
5. Evaluate and analyse the ways to cancel and amend the hotel reservation. 6. Know how to deal with travel agencies. |
Hotl 121 |
Room Division Management
This course is divided into two parts: the first section presents a systematic approach to front office procedures by detailing the flow of business through a hotel (guest cycle), including the guest stay. It also explains the function and operation of the various systems, forms, equipment, and computer applications found in the front office. In addition it explains the job specifications and the job description for the front office staff, and the relationship between the front office and the other departments within the hotel. The second part identifies the housekeeping department in regard to tasks, procedures and tasks related in addition the relationships with other department. Learning out comes. 1: describe and clear the application of control process inside front office department. 2: knowledge of housekeeping operations. |
Hotl 142 |
Events and conference management This course demonstrates the horizons and typology of MICE market and explains what is necessary to fulfil the needs of MICE tourists in order to provide better services. Students are expected to understand how to create and produce those events in term of management process, also the course reflect the role of different hotel departments in coordinating events arrangements. Learning out comes. The students will be able to: 1 Know comprehensively in planning, designing and management of events and conferences, including resources management, budgets and time. 2. Evaluate the restrictions and regulations governing the activities / international conferences. 3. Know in the social, cultural and political issues that affect the diversity of cultures while designing conferences and events. 4. Analyse the role of the promotion, advertising and public relations in managing conferences and events. 5. Apply analytical and creative skills to analyse and servicing international events. 6. Work effectively in accordance with international standards in the field of planning and management of events and conferences. |
Hotl 151 |
Financial skills in the hospitality industry The course reviews the Sources of financial information in hospitality organizations derived from accounting concepts to enable students to deal with the special accounting information systems and to read the financial statements and the possibility of analysis according to the scientific principles of financial management in the hospitality organizations. Learning out comes. The students will be able to: 1- know what management accounting in the hospitality industry, and how differ from management accounting used in other industries. 2- Analysis the role of financial planning in hospitality establishments. 3- create financial plans for hospitality establishments. 4- Apply skills in financial planning to solve complicated problems in the hospitality industry. 5- Evaluate the significance of revenue management in the hospitality industry. |
Hotl 211 |
Internship I Hospitality Management Internship1 (6 credit hours/practical). This course provides an opportunity for the student to complete a cross training program in the hospitality industry. Emphasis is placed on meeting the needs of both the student and the hospitality operation offering the management internship. Students must complete 350 hours of internship work and acquire a basic but comprehensive idea on hospitality operations under academic supervision, subject to the approval of the department. Learning Outcomes: At the completion of the training period the student will be able to: 1: The application of academic knowledge in a vocational preparation. 2: Having an experience in the industry field, knowledge and professional ethical concerns. 3: understanding the organizational and vocational culture. 4: Effective communication. |
Hotl 212 |
Special Foreign Language II The course focuses on the language and professional skills required for the students to perform effectively in their prospective careers. The major priority throughout course is to improve students' speaking, reading, writing and listening skills. Practice takes the form of short conversations related to tourism and hospitality in addition to use the showing training methods by showing some videos related. Learning out comes: 1: Understanding of employment and work flow in the hospitality industry in a chosen language. 2: Understanding the requirements of relations and customer service in the hospitality sector in a chosen language. 3: Effective communication with hospitality service suppliers in a chosen language. 4: understand the vocabularies and tem related to aviation industry in a chosen language. |
Hotl 213 |
Etiquette and protocol in hospitality industry This course is designed to highlight the most important ideas of the protocol and etiquette and its applications in hospitality industry, The course is divided into two parts, Part I: The art of etiquette and Part II: The Art of Protocol (Protocol), as well as providing a general framework in term of business etiquette within the hospitality industry and its relations. Learning out comes. 1: knowledge skill of etiquette in both socially and formally. 2: applying the skills of dress etiquette. 3: knowledge of etiquette procedures in dining in both formal and informal events. 4: Knowledge of etiquette in term of meeting and interviews. 5: knowledge of formal visits protocol and the international conferences procedures in term of etiquette. |
Hotl 214 |
Sales and customer services skills in hospitality industry This course is designed to provide students with the basic skills in service, selling operations within the hospitality sector, using the selling methods, basic components of customer service, also the course focus on methods for organize, stimulate and evaluate selling skills and its importance to maximize hotel revenue. Learning outcomes: The student should be able to 1: knowledge the role of supervision and updates in field of sales and customer service. 2: Planning, managing and measuring the nature of service. 3: Develop a good relation with the existing clients and gain new customers. 4: Understanding of marketing and sales in hospitality industry. 5: Gaining a good negotiation skills and how to arrange contracts in term of selling. |
Hotl 221 |
Room Division Management Applications Rooms division application: This course comes to enhance the course of rooms division management reflection the practical side for the front office management and housekeeping procedures. Learning Outcomes: The students will be able to: 1: knowing the front office procedures. 2: knowing the applications of housekeeping procedures such as room setup, laundry instructions, etc. 3: Have efficient communication skills. 4: Having a good vocational aesthetic. |
Hotl 231 |
Food Sanitation and Safety Covers the principles and practices of sanitation and hygiene as applied to the food service industry, emphasizing the training of supervisory personnel in sanitation procedures. After completing the course, students should have an acute awareness of the impact of emerging food industry segments on food safety, importance of establishing documented HACCP programs from the corporate boardroom to the kitchen floor, development of food specifications, and the selection and qualification of suppliers. Learning out comes. 1: knowledge of all microorganisms that cause food borne diseases. 2: Describe the symptoms of food borne diseases and the precaution methods. 3: Describe the personal hygiene. 4: Describe the best way to prepare food items with the control of danger temperatures zone during production, serving and storing. 5: discriminate between spoilage and good food materials. 6: describe the best usage for cleaners and sanitizers. 7: describe the best methods to get rid of waste products. |
Hotl 232 |
Food Production I This course serves as an introductory course in food production for hospitality managers. Students will explore basic cooking techniques, the preparation of utensils and equipment,. This is an interactive lab course giving students the opportunity to use a hands-on approach to cooking in addition to learn the standard methods of receiving and storing raw materials of food and beverages inside the kitchen.
Learning Outcomes. The students will be able to: 1: knowledge the basics of food preparation, as well as safest practices of food handling. 2: knowledge of the healthy and safety methods in food and equipments handling. 3: Knowledge of the proper usage for kitchen equipments. 4: Read, interpret and prepare different food recipes. 5: Using technology in term of food and beverages. |
Hotl 252 |
Hospitality law and Code of Ethics This course aims to review the most important global and local legislation on the hospitality industry, with all its components and elements. The course also includes activities related to hospitality establishments legislation such as labor law and social security and health legislation, and hotel and tourism investment And licenses and operating and Consumer Protection, which will provide an appropriate environment for employees and customers and investors in the sector In addition to the ethics of ethics in hospitality industry globally and locally and its reflection on the performance of these institutions.
Learning Outcomes: The student will be able to: 1. Understand the laws and how they apply to the hospitality industry. 2. Reading and analysis of legal issues in the hospitality industry. 3. Describe the relationship between ethics and law in the hospitality industry. 4. Formulation of operational policies to conform with the requirements of the various government agencies. 5. Evaluate and compare liability for personal injuries inside and outside the hotel. 6. Assess responsibility for damage or loss of property to customers in the hospitality sector. 7. Compare and evaluate the types of contracts in the hospitality industry. |
Hotl 311 |
Internship II This course provides an opportunity for the student to complete a relevant internship in a specialized area of the hospitality and tourism industry. Emphasis is placed on meeting the needs of both the student and the hospitality operation offering the management internship. Students must complete 350 hours of internship work in a specialized area and acquire in-depth knowledge and skills in a specific field under academic supervision.
Learning outcomes. The students will be able to; 1: Development of professional skills need in Hospitality Management. 2: Comparison of individual self-perceptions of the profession and the actual reality of the profession. 3: The knowledge of training needs of labor force in the hospitality sector at various levels. 4: evaluate the program before implementing the training and conduct of the training process during the training process. 5: Evaluating the results at the end of training. 6: writing the final report and update the resume. |
Hotl 321 |
International hospitality information system Students learn how to use specialized software hospitality institutions in terms of hotel bookings, accounting and reporting, and other aspects associated with the relationship between the guest and the hotel. Learning outcomes: The students should be able to: 1. Understand the basic components of computers and operating systems, Microsoft, and the World Wide Web. 2. Provide projects that show the ability to use technology of feature information. 3. Understand the software that will demonstrate the use of technology in decision-making in the field of hospitality. 4. Discuss the role of management in the design and implementation of computer systems in supporting various aspects of the hospitality industry. |
Hotl 332 |
Food Production II The course focus on the preparation and serving different kind of salads, oriental desserts, soups , cakes, and the main dishes for different international cuisine, in addition the course emphasize to design a specialized menu. Learning outcomes. 1: knowledge of planning, designing all kinds of menus. 2: knowledge of general cooking skills. 3: knowledge of pastry preparation. 4: knowledge the basic skills for international kitchens. 5: knowledge in preparation for different types of soups and sauces. 6: Preparing different kinds of food stocks. 7: Professional skills in shopping for meat, poultry and fish. |
Hotl 334 |
Food and Beverage Services
Students will engage in the practice of service fundamentals. Basic service styles, such as French, Russian, and American service will be taught along with the management functions as they pertain to customer service. Learning outcomes: The students will be able to: 1: Implementation of professional practices and standards of service. 2: knowing the benefits of the technology in food service and the guest service cycle. 3: describe the different types of service. 4: Providing recommendations to enhance customer service. |
Hotl 435 |
Material and Cost Control Management in hospitality This course aims to provide students with the necessary principles of purchasing and storage procedures and their applications in the hospitality industry an how to manage effectively in coordination with other departments in the organization. It includes a definition and importance of food and beverage costs control, and the methods used, Value-benefit analysis of the various materials, keeping the necessary accounting records in financial and administrative decision-making. Learning outcomes: The students will be able to: 1- Identify the key factors that affect the cost and availability of goods in the supply chain. 2- Develop necessary skills of effective procurement management and explore the specifications and inspection and degrees of quality and pricing.. 3- Analysis the principles of inventory management and effectiveness, and to show how they affect the procurement process. 4- Know the contrast when buying food, and its impact on equipment, and tools. 5- Understand how food storage and release controls used in the hospitality industry. 6- Application of control procedures in the amount of food used. 7- Study and analysis of all aspects of the budget and cost control in the food and beverage operations 8- Analyze and discuss the laws that control the purchase, storage and sale of food process. |
Hotl 441 |
HRM in Tourism and Hospitality Industry This course focuses on an in-depth look at the different aspects related to the management of human resources in the tourism and hospitality industry. It explains the most important requirements necessary for the successful management of human resources in the tourism and hospitality, which includes planning and polarization and recruitment, training and development, and development and pay and performance appraisal. Learning Outcomes The student will be able to: 1. Show the specialized technical knowledge and supervisory skills with some of the administrative knowledge to handle human resources, management and identify and evaluate solutions to the problems that affect the functions of human resources in the hospitality and tourism sectors. |
|
2. Demonstrate the creative and analytical skills to interpret the issues and give sound judgments in the field of human resources, planning, recruitment and management of employees in the tourism and hospitality organisations. 3. Determine the ethical issues that are important to human resource managers. |
Hotl 442 |
Financial Decision Making in Tourism And Hospitality Industry The course aims to understand the principles and methods of financial management and its applications in the tourism and hospitality establishments, study the financial reports of these institutions and how to prepare and analyse financial statements to contribute in financial decisions. Learning Outcomes The student will be able to: 1. Determine the financial situation of the tourism and hospitality institutions through financial data analysis. 2. Know the methods of evaluating the investment with the expansion and restructuring applications. 3. Know the main principles of the financial transactions in tourism and hospitality institutions, accounting cycle, as well as the processes that govern the granting of credit. 4. Understand the nature and use of the products that are available in the financial markets. |
Hotl 443 |
Strategic Management in Hospitality Industry This course aims to introduce students to distinction between operational and strategic decisions in the hospitality industry. It also contains how to identify and formulate a Vision and Mission and strategic objectives in the hospitality organization within a changing environment and coordinate internal resources and efforts towards the achievement of the desired vision, and strengthen cooperation with the external environment of the institution. Learning Outcomes The student will be able to: 1- Identify contemporary issues and theoretical concepts which relate to the global hospitality industry. 2- Evaluate the role of mission, goals and stakeholders in the planning and development process in the hospitality sector. 3- Develop appropriate strategies and evaluate the strategies used in the various sectors of hospitality. 4- Conducting SWOT analysis. |
Hotl 444 |
Restaurant Management This course will emphasize the nature, scope, and significance of restaurant management within the hospitality industry. The class will provide insight into the operation of a well-run restaurant, including restaurant planning, organization, staffing, coordination of operations, and budgeting.
Learning out comes: The students will be able to: 1: summarize the catering sector components. 2: describe the basics for customer service. 3: Evaluating the different operations related to management process in catering industry. 4: understanding the restaurant's menu, how to fix prices, design and profit margin requirements. |
Hotl 445 |
5: Knowledge of successful restaurant manager qualifications. 6: understand the general organizational chart in restaurants in general and hotel restaurants in particular. |
Revenue Management The course aims to introduce the fundamentals of revenue management in the hospitality industry and the importance of revenue enhancement. It includes a an emphasis on revenue per available room (RevPAR) and demand management , Scheduling bookings and the application of appropriate pricing policies and manage group bookings and booking surplus. Learning Outcomes The student will be able to: 1- Define the importance of revenue management role in the hospitality industry. 2- Understand the key skills required for a revenue manager. 3- Managing analytical procedures including demand analysis forecasting, pricing and appropriate revenues to solve unexpected problems in the hospitality sector. |
Hotl 446 |
Managing Small and Medium Enterprises in Hospitality This course aims to define the types and the particular characteristics of small and medium enterprises (SMEs) for investments in tourism and hospitality projects. The course includes the planning, organizing, directing, controlling marketing, financing and managing of these projects effectively. The focus is on the process of establishing a small business or medium in the field of tourism and hospitality in terms of preparation of the initial economic feasibility study, management, finance and marketing. Learning Outcomes: 1- Provide opportunities to achieve the goals set out in the course. 2- Work independently and with others in selection and establishment of a small or medium business in the field of tourism and hospitality industry. 3- Analysis the principles of planning, organizing ,directing and management of small and medium enterprises. |
Hotl 448 |
Quality Management in Tourism and Hospitality This is an integrative course intended to draw together the several disciplines on which hospitality administration is based. The course examines operational reality through field observation with the aim of improving guest satisfaction, decision making, and productivity. It includes a definition of the concept and importance and total quality management applications in the tourism and hospitality according to international standards and local procedures. Learning Outcomes The student will be able to: 1- Identify the processes and concepts of quality management 2- Evaluate quality management effectively in the tourism and hospitality operations. 3- The application of various theoretical concepts and models for improvements 4- Develop decision-making skills through the analysis of the various relevant case studies in quality management in the service sector, especially tourism and hospitality industry. |
Hotl 449 |
Graduation project This course aims at highlighting the importance of scientific research in academic studies and gives students the opportunity to study a range of interests independently. This course involves the preparation of a report of scientific methodology in a specific area under the supervision of an academic and discussed in the presence of faculty members in the department and other students enrolled in the course. Learning Outcomes The student will be able to: 1- Generating framework knowledge of hospitality project. 2- To develop an analytical skills of the previous literature review. 3- Propose and justify appropriate research design and methodology for the project and determine the appropriate analytical methods. 4- Formulate the preliminary conclusions and recommendations based on the results of the project. 5- Writing a research report or business plan |
Hotl 455 |
Selected Topics in Hospitality This course contains variable content that addresses timely and complex issues of the hospitality industry from a variety of disciplines or intellectual domains. This course provides students with knowledge and skills that are not formally part of the curriculum. Learning Outcomes: Learning outcomes vary depending on the topics covered in this topic. |
Tour 111 |
Principle of Tourism Management This course aims to give students the knowledge of what is management, its core functions and its relationship with the services and tourist facilities. This course includes several subjects to be studied by the student, such as: concepts and definitions of tourism management, the tourism system, the impacts of tourism, in addition to other related sectors in the tourism body. The course will also demonstrate the definitions of tourism, tourist, the historical development of tourism, travel and tourism patterns and their impacts. Students are expected after studying this course to: 1. Know the concepts of travel and tourism and the functions of tourism management. |
Tour 131 |
Research methods for tourism and hospitality This course is aims to give students the basic knowledge and skills to conduct research in the tourism and hospitality sectors locally and internationally. This course identifies the basics of scientific research in general and research methods in tourism and hospitality in particular. The course also concerned about clarifying the search process from the proposal to the end of displaying the research results and recommendations. The course highlights the ethics of scientific research and the contribution of research to knowledge and its originality. To increase knowledge, students are required to conduct research individually or in groups under the supervision of the instructor, preferably applicable to the Jordanian environment. Students are expected after studying this course to: 1. Know what scientific research is. 2. Apply critical thinking in research. 3. Analyse the results of scientific research. 4. Evaluate the research and its findings and recommendations. |
Tour 140 |
Tourism in Jordan This course aims to provide students with the necessary information about the development of tourism in Jordan since the establishment of the country in the twenties of the last century until now. The course also reviews the most important elements of the Jordanian tourism product and its components, and various Jordanian tourism patterns, economic, cultural and environmental importance of tourism Jordan, services and facilities tourist strategies Jordanian tourism policies, Jordan's tourism statistics, legislation and ethics tourism in Jordan, Jordan's tourism organization, the Jordanian tourism marketing, sustainability and quality of tourism services in Jordan. This course requires field visits to some sites and various tourist establishments in Jordan. Students are expected after studying this course to: 1. Recognise the current situation of tourism and tourism products in Jordan. 2. Analyse the tourism environment in Jordan compared with other countries. |
Tour 142 |
Jordan’s Archaeology through the Ages This course aims to provide students with the necessary knowledge of previous civilisations that settled in Jordan and the legacy of serving the effects of the Jordanian tourism product as attractions for tourists from around the world. This course includes archaeology from different archaeological ages such as prehistory, Greek, Nabataea, Roman, Byzantine and the Islamic period until now. This course is concerned with the impact of these artefacts on the development of domestic and inbound tourism to Jordan. This course requires field visits to some of the different archaeological sites in Jordan. Students are expected after studying this course to: 1. Know the past civilisations that settled in the Jordanian territories and their civilised and humane legacies that can make Jordan a global tourist destination. |
Tour 322 |
Marketing for tourism and hospitality This course aims to provide students with the concepts and definitions of tourism marketing and the tourism destination marketing mix of traditional and contemporary for all tourism services. The course discusses the concept of marketing and marketing mix of tourism and hospitality. The course offers students contemporary marketing issues in the tourism and hospitality establishments such as e-marketing, marketing through social networks. The course also focuses on the role of tourism destination marketing organisations such as tourism boards and the role of public and private sector in the marketing of the tourism destinations. Students are expected after studying this course to: 1. Know the marketing concept and elements of the marketing mix. 2. Analyse the internal and external environments of the tourist market. 3. Plan and implement the marketing and promotional programmes and their effectiveness. |
Tour 336 |
Tourism and Hospitality Statistics This course aims to give students the basic concepts of information and knowledge relating to the travel and tourism and hospitality statistics nationally and internationally. Students are exposed to the international definitions terminology of tourists, visitors, travellers, and the exceptions of those definitions for international statistics. Other important terms such as are discussed such as length of stay of tourists, statistics on modes of transport types, place of residence and nationality. The course introduces students to the local and international statistics and their applications practically these statistics such as hotel occupancy rate, the average length of stay and the change in the tourism activities and receipts. Students are expected after studying this course to: 1. Known international statistical terms related to international tourism and tourists. 2. Analyse, discuss and present these statistics in order to be useful to the decision maker. |
Tour 448 |
Sustainable Tourism This course aims to build a clear understanding of the concepts of sustainability and its relation to tourism development at the local, regional and international level. The course also enables students to review the theories and methodologies for sustainability in the tourism industry. The course provides an analysis of the dimensions of sustainable tourism, which includes economic, social, cultural and environmental dimensions. The course also focuses on the impacts and social responsibilities of the tourism businesses. This course requires field visits to some tourist sites and tourist establishments in Jordan. Students are expected after studying this course to: 1. Know the concepts of sustainability and sustainable tourism. 2. Analyse the four dimensions of sustainable tourism. 3. Assess the implications for the sustainability upon tourism development. |
SCI 100 |
Computer Skills |
The main objective of this course is to provide students with the skills needed to use personal computer applications in real life. It covers a range of topics including: the basic concepts in building database applications using Microsoft Access, information presentation using MS-Power Point, develop and design web pages using MS-Share-Point, statistical analysis using MS-Excel, information access using the Internet. |